logo Sign Up
Login Sign Up

Terms & Conditions

Terms & Conditions

These Terms and Conditions ("Agreement") govern your use of our platform (the "Platform" or "Website"), which is owned and operated by Essendon Pokies (collectively referred to hereafter as "we", "us", or "our").

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any of these terms, please exit our Website immediately.

Acceptance of the Terms

We reserve the right to modify, alter, or update these Terms & Conditions at any time without prior notice. Your continued use of the Platform after changes are made constitutes acceptance of such modifications.

Eligibility Requirements

To use the Platform, you must:

  1. Be at least 18 years old (or the age of majority in your jurisdiction).
  2. Have a valid email address.
  3. Provide accurate information during registration and account verification.
  4. Agree to comply with these Terms & Conditions.

Minimum Age Requirements

The minimum age for use of our Platform is 18 years old, or the age of majority in your jurisdiction, whichever is higher. By using the Platform, you confirm that you are at least the required age.

Geographic Restrictions

Our services are intended solely for users located within jurisdictions where online gaming is permitted by law. We reserve the right to restrict access from certain countries or regions if mandated by applicable laws and regulations.

Account Registration Rules

To register an account on our Platform, you must:

  1. Provide accurate and complete information during registration.
  2. Create a unique username and password combination.
  3. Verify your email address through the confirmation link sent upon initial registration.
  4. Complete any additional identity verification procedures required by us (KYC).

One-Account-Per-User Policy

Each user may only hold one account with our Platform at any given time.

Identity Verification and KYC

We reserve the right to request identification documents or other information to verify your age, address, and identity. Your failure to comply with these requests may result in suspension or closure of your account.

Account Accuracy Obligations

You must ensure that all account-related information is accurate, complete, and up-to-date at all times.

Account Security Responsibilities

To maintain the security of our Platform:

  1. Use a secure internet connection when logging in.
  2. Do not share your login credentials with others.
  3. Regularly update your password to maintain its strength.

Login Credentials and Password Protection

We are entitled but not obligated, to reset or cancel any compromised account access, passwords or ID's where reasonable under these Terms & Conditions.

Restricted Behaviour and Prohibited Activities

You must comply with all applicable laws, regulations, and rules. Engaging in prohibited activities will result in disciplinary action, including suspension or closure of your account.

Multi-Accounting and Fraud Prevention

Our Platform is subject to anti-money laundering (AML) and counter-terrorism financing (CTF) policies. Failure to adhere may lead to investigation, suspension or closure of accounts.

Bonus and Promotion Rules

  1. Bonus offers are exclusive and intended for eligible users only.
  2. Terms & conditions governing specific bonuses must be reviewed and accepted before activation.
  3. Promotions can expire at our discretion without notice.

Wagering and Gameplay Conditions

Gaming on the Platform is subject to applicable laws, regulations, and rules regarding online gaming in your jurisdiction.

Bonus Abuse Prevention

  1. The use of multiple accounts for bonus purposes will be considered a serious offense and may result in account suspension or closure.
  2. Bonus abuse can include (but not limited to): exploiting games' bonuses systems; creating fictional user names for the purpose of accumulating credits; using automated programs to create bets.

Deposits and Withdrawals

We offer multiple payment options, including:

  • Card payments
  • E-wallets
  • Bank transfers
  1. All deposits made through our Platform are subject to applicable fees.
  2. Withdrawing funds may be restricted under certain conditions or by law.

Verification Before Withdrawals

To process a withdrawal request, we reserve the right to require additional verification of your account information and ID documents before releasing any payment.

Processing and Review Procedures

Withdrawal requests will only be processed on weekdays (Monday through Friday) between 10:00 AM and 17:00 PM.

Responsible Gambling Expectations

We urge all users to gamble responsibly. We provide tools for setting deposit limits, requesting time-outs, or applying long-term self-exclusion.

Self-Exclusion and Account Restrictions

If you choose to exclude yourself from using our Platform:

  1. Your account will be locked.
  2. You won't receive further promotional communications.
  3. All gaming activity is prohibited during this period.

Game Fairness and RNG Systems

We have a commitment to ensuring the fairness of games through certified Random Number Generators (RNG) software, which complies with relevant industry standards.

Technical Interruptions or Voided Gameplay

In cases where our Platform experiences technical difficulties:

  1. Your account balance is secure.
  2. Any voided gameplay will be re-credited upon resolution.

Suspension or Closure of Accounts

We reserve the right to suspend or close your account at any time for non-compliance with these Terms & Conditions, if you have provided false information during registration, if we suspect fraudulent activity, or due to inactivity.

Intellectual Property and Platform Ownership

All intellectual property rights (including but not limited to patents, trademarks, copyrights) on our Website are owned by Essendon Pokies or its licensors. You acknowledge that your use of the Platform does not transfer ownership or imply an assignment of any such rights.

Limitation of Liability

In no event will we be liable for damages exceeding any amount paid by you under these Terms & Conditions for use of our Platform, even in cases where there is a gross breach of this Agreement.

Modification of Terms

These Terms and Conditions may be modified at any time without prior notice. It's your obligation to regularly review them for updates.

Contact or Support Guidance

For questions about specific rules or guidelines:

  1. Check the Help Centre
  2. Email our customer support team
  3. Reach us via live chat